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Legal Note

Legal Notice LSSI – CE
In compliance with Law 34/2002, of July 11, Services Information Society and Electronic Commerce (LSSI-CE), the entity We The Club SL informs you that owns the websites worldbestexperiences.commadridbestexperiences.com, sevillabestexperiences.com, malagabestexperiences, lisbonbestexperiences and portobestexperiences. In accordance with the requirements of Article 10 of the aforementioned Law, informs the following data:

The owner of this website is: We The Club SL
TAX ID: B06898522
Registered Address: Carrer Roger de Llúria, 117 (08037) Barcelona

  1. Users
  2. Use of the Website
  3. Intellectual and Industrial Property
  4. Disclaimer of Warranties and Liability
  5. Modifications
  6. Links
  7. Right of Exclusion
  8. General Provisions
  9. Modification of These Conditions and Duration
  10. Applicable Law and Jurisdiction
  11. Cancellation Policy

11.1. Payment & Cancellation Policy – Partner Agency

 

 

1.- Users

The access and/or use of this portal attributes the condition of USER, who accepts, from said access and/or use, the General Conditions of Use reflected herein. The mentioned Conditions will be of application independently of the General Conditions of Contracting that in its case are of obligatory fulfillment.

 

 

2.- Use of the portal

The website provides access to a multitude of information, services, programs or data (hereinafter “the contents”) on the Internet belonging to We The Club SL or its licensors to which the USER may have access. The USER assumes responsibility for the use of the portal. This responsibility extends to the registration that may be necessary to access certain services or contents.
In such registration the USER will be responsible for providing truthful and lawful information. As a consequence of this registration, the USER may be provided with a password for which he/she will be responsible, undertaking to use it diligently and confidentially. The USER undertakes to make appropriate use of the content and services that We The Club SL offers through its website and, by way of example but not limited to, not to use them for:
Incur in illicit, illegal or contrary to good faith and public order activities.
Disseminate content or propaganda of a racist, xenophobic, pornographic-illegal, apology of terrorism or against human rights.

Cause damage to the physical and logical systems of We The Club SL, its suppliers or third parties, introduce or spread computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage;
Attempting to access and, where appropriate, use the email accounts of other users and manipulate their messages. We The Club SL reserves the right to remove any comments and contributions that violate the respect for the dignity of the person, which are discriminatory, xenophobic, racist, pornographic, that violate the youth or childhood, order or public safety or that, in his opinion, were not suitable for publication. In any case, We The Club SL will not be responsible for the opinions expressed by users through forums, chats, or other participation tools.

 

 

3.- Intellectual and industrial property

We The Club SL owns all intellectual and industrial property rights of its website, as well as the elements contained therein (including but not limited to images, sound, audio, video, software or text, trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.).
All rights reserved. Under the provisions of Articles 8 and 32.1, second paragraph, of the Intellectual Property Law, are expressly prohibited reproduction, distribution and public communication, including its mode of making available, all or part of the contents of this website, for commercial purposes, in any medium and by any technical means, without the authorization of We The Club SL. The USER undertakes to respect the Intellectual and Industrial Property rights owned by We The Club SL. You can view the elements of the portal and even print, copy and store them on the hard drive of your computer or any other hardware provided it is solely and exclusively for personal and private use. The USER must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the pages of We The Club SL.

 

 

4.- Exclusion of guarantees and liability

We The Club SL is not responsible, in any case, for damages of any nature that may cause, but not limited to: errors or omissions in the content, lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the content, despite having taken all the necessary technological measures to prevent it.

 

 

5.- Modifications

We The Club SL reserves the right to make unannounced changes it deems appropriate in its website, may change, delete or add content and services provided through the same as the way in which they are presented or located on its website.

 

 

6.- Links

In the event that the website contains links or hyperlinks to other Internet sites, We The Club SL will not exercise any control over such sites and content. In no case We The Club SL assume any responsibility for the contents of any link belonging to another website, nor guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, accuracy, accuracy, validity and constitutionality of any material or information contained in any such hyperlinks or other Internet sites.
Likewise, the inclusion of these external connections does not imply any type of association, merger or participation with the connected entities.

 

 

7.- Right of exclusion

We The Club SL reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own request or at the request of a third party, to those users who do not comply with these General Conditions of Use.

 

 

8.- General

We The Club SL will pursue the breach of these conditions, as well as any improper use of its website exercising all civil and criminal actions that may correspond by law.

 

 

9.- Modification of these conditions and duration

We The Club SL may modify at any time the conditions determined here, being duly published as they appear here.

The validity of these conditions will depend on their exposure and will be in force until they are modified by other duly published.

 

 

10.- Applicable legislation and jurisdiction

The relationship between We The Club SL and the USER shall be governed by the Spanish legislation in force and any dispute shall be submitted to the Courts and Tribunals of the city indicated above.

 

 

11.- Payment & Cancellation Policy

OPEN GROUP TOURS:

Customers will receive a full refund or credit with 24 hours notice of cancellation except entrance tickets to monuments/tourist attractions. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.

PRIVATE TOURS:

Customers will receive a full refund or credit with 48 hours notice of cancellation except entrance tickets to monuments/tourist attractions. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.

MULTIDAY TOURS: 

If the cancellation is made by The CLIENT more than 7 days of the Event: 15% (Confirmation Payment) is non-refundable. Additionally, any costs incurred for ticket and entrance management will not be refundable. If there are Space Reservations and External Providers, their cancellation terms will apply.

If the cancellation is made by The CLIENT within 7 Days of the Event: 50% is non-refundable. If there are Space Reservations and External Providers, their cancellation terms will apply.

  • Prices per person, VAT included
  • Breakfast included in packages including accommodation.
  • Touristic tax not included to be paid directly upon Check In 
  • The published  rates apply to individuals. If you are a group please contact us.

 

11.1. Payment & Cancellation Policy – Partner Agency

To ensure a smooth operation and preserve the quality of our services, the following payment and cancellation terms will apply for all confirmed bookings from this moment onward:

a) Payment Terms

  • Confirmation Payment: 15% of the total amount is due upon confirmation of the services. This amount is non-refundable.
  • Remaining Payment:
    • The remaining 85% must be paid no later than 14 days prior to the first scheduled service.
    • The service will not be guaranteed unless full payment is received within this deadline.
  • Additional Costs During the Trip:
    • Any additional costs generated by the clients during the trip (added services, restaurant upgrades, extended hours, etc.) must be pre-paid by Payment Link within 24 hours after the service has been provided.

b) Cancellation & Refund Policy

  • Cancellations made more than 7 days before the service:
    • The 15% confirmation payment is non-refundable.
    • Any expenses already incurred for tickets, entrances or non-refundable services will also be charged.
    • In case of third-party providers or reserved venues, their specific cancellation terms will apply.
  • Cancellations made within 7 days of the service:
    • 50% of the total service amount will be charged.
    • Any non-refundable third-party costs will also be invoiced.

c) Late Changes or Reduction in Participants

  • Any changes or reduction in the number of participants must be communicated at least 7 days before the event.
  • Otherwise, 50% of the originally confirmed participants will be charged.
  • The cancellation terms of any reserved venues or external providers will apply as agreed.